Aesthetic Clinic Commission in Malaysia: How to Pay Doctors, Therapists and Consultants Fairly

In an aesthetic clinic, pay the person who sells a treatment course and the person who performs each session separately. Consultants earn sales commission, calculated in tiers on the money the clinic actually collects, and doctors or therapists earn hands-on commission each time a session is performed or redeemed from a course. Nobody is paid for sessions that have not been done, and a patient who sees a different doctor or visits another branch does not start an argument.

Why commission is harder to get right in an aesthetic clinic

Aesthetic clinics have a few features that make a simple “percentage of the bill” scheme break down:

• Courses are paid upfront and performed over months. A patient may pay for a full course of laser or skin treatments on day one, then come back session by session.
• The seller and the performer are usually different people. A consultant explains the options and closes the sale; a doctor or therapist performs the treatment.
• Patients do not always see the same person. Later sessions in a course may be done by another doctor or therapist, depending on the schedule.
• Instalment payments arrive net of fees. When a patient pays with Atome, the clinic receives less than the bill amount.
• Clinic groups have several branches. A patient may buy a course at one branch and continue the sessions at another.
• Treatments use costly consumables. If you do not know the real cost of a treatment, you cannot tell how much commission it can carry.

How a clinic rewards its doctors overall, whether by salary, fees or commission, is the owner’s decision. This article covers the commission part.

The most common problem in aesthetic clinics is paying all the commission the moment a course is sold, even though the patient may never finish it. Separate the person who sells from the person who performs: sales commission when the money is received, hands-on commission when the session is done. The clinic and the team can both rest easy.

William Tang, Founder, MyBMS Pro

Split commission into two tracks

1. Consultants: sales commission on money actually collected

Pay sales commission on total collection, not on the course value written on the bill. If a patient pays in parts, the consultant earns as the money comes in. Tiers reward the consultants who bring in more collections, and the clinic never pays commission on money it has not received.

2. Doctors and therapists: hands-on commission per session

Pay hands-on commission each time a session is performed or redeemed from a course. A course of several sessions earns hands-on commission session by session, so the work is rewarded when it is done, and unfinished sessions do not cost the clinic anything yet.

3. When a patient changes doctor or branch

The consultant who sold the course keeps the sales commission. Whoever performs each session earns the hands-on commission for that session, even at a different branch. In a clinic group, the selling branch and the performing branch should both see the split in a cross-branch settlement report, instead of reconciling it by hand at month end.

4. Atome and other instalment payments

Use the amount the clinic actually receives after the platform’s fee as the base for sales commission. Read more in salon POS with Atome.

Questions to settle before you write the rules

• Who is the seller when a doctor recommends a course and a consultant closes it? Decide this in advance and write it down, so it is not argued case by case.
• Which treatments earn hands-on commission, and for which roles? List them, so doctors, therapists and consultants all read the same rule.
• What happens to sessions that are paid but not yet performed? Treat them as sessions the clinic still owes the patient. No hands-on commission is paid until the session is done.
• What does each treatment really cost? Know the consumables used per treatment before you set commission. See aesthetic clinic cost per treatment.

Common commission mistakes in aesthetic clinics

• Paying everything on the day the course is sold. The clinic pays for work that may never happen if the patient stops coming.
• Using the bill amount for instalment payments. Commission is then paid on money the clinic never received.
• Settling cross-branch sessions in a spreadsheet. The selling branch and the performing branch end up with different numbers.
• One rule in the owner’s head. If the rules are not written and visible, every month starts with questions.

For commission structures that apply to every kind of salon, read our salon staff commission guide.

How MyBMS Pro handles aesthetic clinic commission

MyBMS Pro is an AI-driven, next-generation SaaS management hub specifically designed for multi-branch beauty salons. For aesthetic clinics, three features work together on commission:

• Two-track tiered commission engine. Sales commission is calculated in tiers on the total amount actually collected, and hands-on commission is triggered when a course session is redeemed or a service is performed.
• Cross-branch redemption. A course bought at Branch A can be performed at Branch B. Sales and hands-on commission are routed automatically, and a cross-branch settlement report is generated.
• Atome and BNPL support. The amount actually received after the platform’s fee is recorded and used as the base for sales commission.

MyBMS Pro is a web-based system used in the browser. It was built for multi-branch beauty salons, so ask about any clinical records your clinic needs during the demo. See more on our aesthetic clinic solutions page, or read what a multi-branch aesthetic clinic needs from its software.

FAQ

How do aesthetic clinics in Malaysia pay commission to doctors and consultants?

Many clinics separate the two jobs. Consultants earn sales commission on the money actually collected, often in tiers, and doctors or therapists earn hands-on commission for each session they perform.

Should commission be paid when a course is sold or when each session is done?

Both, in two parts. Sales commission follows the money collected for the course. Hands-on commission is paid session by session, when each session is performed or redeemed.

Who earns the commission if a patient sees a different doctor for later sessions?

The consultant who sold the course keeps the sales commission. The doctor or therapist who performs each session earns the hands-on commission for that session.

How is commission calculated when a patient pays with Atome?

Use the amount the clinic actually receives after the platform’s fee as the base for sales commission, not the bill amount.

Is there a MyBMS Pro mobile app?

No. MyBMS Pro is a web-based system used in the browser.

See it with your own commission rules

Want commission your consultants, doctors and therapists all agree on? Book a free demo of MyBMS Pro and see two-track commission, cross-branch routing and Atome support working together.